Agentic Voice using IVR

GenAI Based Agentic Voice Solution which works on IVR/VoIP for automating Calls which can be both Inbound or Outbound.

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This Solution is a Mix of LLMs trained on Historical Data along with Azure Speech Services and Sockets developed to integrate with VoIPs or IVR. It can be made live in any Azure Environment in a matter of Few Hours. We have Developed GenAI Based Agentic Voice Solution which works on IVR/VoIP for automating Calls which can be both Inbound or Outbound.

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"OneStop AI Solution for Automating Call Centers"

Arpit Gupta

CTO at MLAI Digital

SUCCESS STORIES

The AgenticAI Solution was integrated with IVR along with their TollFree Number.

IndusInd General Insurance engaged with MLAI Digital for Deploying an Agentic Voice Solution which is an Azure-native AI system designed to revolutionize enterprise customer experience through intelligent voice automation. LLM was Trained for the Customer Data which is GPT 5. It automates inbound and outbound calls for health Insurance and Motor Insurance by reducing manual effort, enhancing compliance, and improving response times.

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